Privacy Policy

1. Company Information

Email: hello@northpropertycare.ae
Phone: +971 58 590 6261

2. Information We May Collect

Depending on how you interact with North Property Care, we may collect:

• Your name
• Email address
• Telephone number
• Property or service address
• Property type and service requirements
• Information provided through quotation or contact forms
• Information you provide through telephone, WhatsApp, email or social media
• Details relating to quotations, bookings and services
• Payment and transaction information where applicable
• Communications between you and North Property Care
• IP address
• Browser and device information
• Website usage information
• Pages visited and interactions with our website
• Referring website or advertising source
• Advertising and campaign information
• Cookie and consent preferences

We only seek to collect information reasonably necessary for our business and the services you request.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Prepare and provide quotations
• Arrange property visits
• Schedule services
• Deliver painting, cleaning and other property-care services
• Communicate with you about your enquiry or booking
• Provide customer support
• Process and maintain records of transactions
• Issue quotations and invoices
• Manage customer relationships
• Handle complaints and service-related issues
• Improve our services
• Operate, maintain and secure our website
• Understand how visitors use our website
• Measure enquiries and conversions
• Measure the effectiveness of advertising campaigns
• Improve our marketing
• Detect and prevent fraud, abuse or security incidents
• Comply with applicable legal and regulatory requirements

4. Basis for Processing

Where required under applicable data-protection law, we process personal data on an appropriate legal basis.

This may include:

Consent — where you have provided consent for a particular type of processing.

Contractual necessity — where information is required to provide a quotation, arrange a service or perform an agreement with you.

Legal obligations — where we need to process or retain information to comply with applicable laws and regulations.

Legitimate business purposes — where permitted by applicable law and necessary for the reasonable operation, protection and improvement of our business and services.

Where processing is based on your consent, you may withdraw that consent in accordance with applicable law.

5. Enquiries and Quotation Requests

When you submit a contact or quotation form, we may collect the information necessary to understand your requirements and contact you.

Submitting an enquiry does not automatically create a contract with North Property Care.

We may contact you using the details you provide in order to respond to the enquiry, clarify your requirements, provide a quotation or arrange a service.

6. Telephone and WhatsApp

If you contact us by telephone or WhatsApp, we may process your telephone number, profile information made available through the service, messages and other information you voluntarily provide.

WhatsApp is operated by a third party and may process information according to its own terms and privacy practices.

7. Website Analytics and Measurement

Our website may use analytics and measurement technologies to help us understand website performance and how visitors interact with North Property Care online.

Depending on our current website configuration and your consent choices, these technologies may include:

• Google Analytics 4
• Google Tag Manager
• Google Ads conversion measurement
• Meta Pixel
• Microsoft Clarity
• Other analytics or advertising technologies

These services may process technical information such as device type, browser information, IP-related information, website activity, referring source and advertising interactions.

Where consent is required, non-essential analytics or advertising technologies will be controlled according to your cookie choices.

8. Advertising

North Property Care may advertise through platforms such as Google and Meta.

Where permitted and subject to your cookie choices, advertising technologies may help us:

• Measure whether an advertisement generated an enquiry
• Understand advertising performance
• Attribute website visits to advertising campaigns
• Improve our advertising campaigns
• Create relevant audiences where permitted

We do not sell your personal information to advertisers.

9. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate. Other cookies may be used for analytics, measurement or advertising purposes.

Where required, you can accept, reject or manage non-essential cookies through our cookie consent system.

For further information, please read our Cookie Policy.

10. Sharing Your Information

We do not sell your personal data.

We may disclose or provide access to information to service providers where reasonably necessary for operating North Property Care, including providers involved in:

• Website hosting
• IT infrastructure
• Email and communications
• Customer relationship management
• Analytics
• Advertising
• Payment processing
• Accounting
• Cloud storage
• Business administration
• Contractors or service partners where required to perform an agreed service

We may also disclose information where required by applicable law, regulation, court order or competent government authority, or where necessary to establish, exercise or defend legal rights.

11. International Data Processing

Some of the technology providers we use may process or store information outside the United Arab Emirates.

Where personal data is transferred internationally, we seek to handle such transfers in accordance with applicable UAE data-protection requirements and appropriate safeguards.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, regulatory and business requirements.

Different retention periods may apply to:

• General enquiries
• Quotations
• Customer records
• Service records
• Invoices and financial records
• Complaints
• Website analytics
• Consent records

When information is no longer reasonably required, it may be securely deleted or anonymised.

13. Data Security

North Property Care takes reasonable technical and organisational measures designed to protect personal data from unauthorised access, alteration, loss, disclosure or destruction.

No website, electronic communication or data-storage system can, however, guarantee absolute security.

14. Your Rights

Depending on the circumstances and applicable UAE data-protection law, you may have rights concerning your personal data, including rights relating to:

• Accessing information concerning your personal data
• Correcting inaccurate personal data
• Requesting deletion where applicable
• Restricting or stopping certain processing
• Objecting to certain decisions based on automated processing
• Data portability where applicable
• Withdrawing consent where processing is based on consent

To submit a privacy request, contact:

hello@northpropertycare.ae

We may request reasonable information to verify your identity before processing a request.

15. Children's Privacy

Our services are not specifically directed toward children, and we do not knowingly seek to collect personal data directly from children through our website for marketing purposes.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

North Property Care does not control the privacy practices of those third parties. Their handling of information is governed by their respective privacy policies and terms.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our business, website, technologies or legal requirements change.

The current version will be published on this page with an updated "Last Updated" date.

18. Contact Us

For questions regarding this Privacy Policy or how North Property Care handles personal data, contact:

Email: hello@northpropertycare.ae
Phone: +971 58 590 6261