Terms & Conditions

1. Company Information

Email: hello@northpropertycare.ae
Phone: +971 58 590 6261

2. Our Services

North Property Care provides property-care and maintenance-related services, which may include:

• Painting
• Deep cleaning
• Property preparation
• Maintenance-related services
• Other property-care services offered by us from time to time

The exact scope of each job will be determined by the quotation, booking confirmation or other agreement between North Property Care and the customer.

3. Website Information

We make reasonable efforts to ensure information on our website is accurate and current.

Website descriptions, photographs, prices, examples and other content are provided for general information and do not necessarily constitute a binding quotation or contractual offer.

Actual requirements and prices may vary depending on the property, condition, size, location and requested scope of work.

4. Requesting a Quotation

Customers may request quotations through our website, telephone, WhatsApp, email or other approved communication channels.

A quotation request does not constitute a confirmed booking.

Quotations are based on the information available to us when they are prepared.

We may request:

• Photographs
• Videos
• Measurements
• Property details
• Location information
• A site inspection
• Other information reasonably necessary to assess the work

Customers are responsible for providing accurate and complete information.

5. Quotations

Unless otherwise specified, a quotation covers only the work expressly described in that quotation.

A quotation may need to be revised where:

• The actual property condition differs materially from what was described
• The property size or scope differs from information supplied
• Additional work is requested
• Hidden damage or defects become apparent
• Specialist treatment or materials are required
• Access restrictions affect the work
• Relevant information was not provided before quotation
• The customer changes the agreed requirements

Where reasonably practicable, material additional work and associated charges will be communicated before that additional work is performed.

6. Booking Confirmation

A booking becomes confirmed when North Property Care expressly accepts the booking or otherwise enters into an agreement with the customer.

Confirmation may be provided electronically, including by email, WhatsApp or another agreed communication method.

7. Prices

Prices are stated in the relevant quotation, booking confirmation or invoice.

Unless otherwise expressly stated, the customer is responsible for paying the amount agreed for the specified scope of work.

Additional work requested or approved by the customer may result in additional charges.

8. Payment

Payment terms will be stated in the quotation, invoice or booking confirmation.

Customers must make payments using the agreed payment method and within the stated timeframe.

Where a deposit or advance payment is required, work may not be scheduled or commenced until the required payment has been received.

9. Property Access

The customer must provide reasonable, lawful and safe access to the property at the agreed time.

Where applicable, the customer should ensure:

• Required keys or access permissions are available
• Building or community access has been arranged
• Parking restrictions have been communicated
• Electricity and water are available where required
• Work areas are reasonably accessible
• Valuable, fragile or sensitive belongings are appropriately secured
• Any relevant building rules have been communicated

Delays or additional costs caused by access issues or undisclosed restrictions may be charged where reasonable and permitted by law.

10. Painting Services

Painting work will be performed according to the scope agreed with the customer.

Unless specifically included, standard painting services may not include extensive structural repairs, water-damage treatment, mould remediation, specialist restoration or repair of significant underlying defects.

Final appearance can be affected by the condition, texture, age and previous treatment of existing surfaces.

Colours and finishes should be confirmed before work begins.

11. Cleaning Services

The scope of cleaning depends on the service selected and the agreed quotation.

While we aim to achieve a high standard of cleaning, some stains, discolouration, damage, mould, limescale, scratches or deterioration may be permanent or require specialist treatment.

Customers should notify us about delicate materials, specialist finishes or items requiring special handling.

12. Customer Responsibilities

Customers must provide accurate information and disclose conditions that may materially affect the safety, cost or performance of the service.

Customers should not request work that is unlawful, unsafe or outside required regulatory approvals.

13. Changes to a Booking

If you need to change a confirmed booking, contact us as soon as possible.

Changes to the date, property, service or scope of work are subject to availability and may result in a revised price.

14. Cancellations

Customers wishing to cancel a booking should contact North Property Care as early as possible.

Any specific cancellation conditions applicable to a booking will be communicated before or at the time the service is confirmed where relevant.

Any cancellation charges will be subject to the agreed terms and applicable UAE consumer-protection requirements.

15. Delays

We make reasonable efforts to attend and complete services at the agreed time.

However, delays may occur because of circumstances such as traffic, building access, weather, emergencies, supplier delays, unexpected property conditions or other circumstances outside our reasonable control.

Where a material delay occurs, we will make reasonable efforts to communicate with the customer.

16. Inspection and Complaints

If you believe there is an issue with completed work, contact North Property Care as soon as reasonably possible.

Please provide sufficient information, photographs or other evidence to allow us to understand the issue.

Where appropriate, North Property Care should be given a reasonable opportunity to inspect the work and address a substantiated service issue.

Nothing in these Terms removes mandatory rights available to consumers under applicable UAE law.

17. Damage and Pre-existing Conditions

Customers should notify us of fragile items, sensitive materials, pre-existing damage and unusual property conditions before work begins.

North Property Care will be responsible for its services as required under applicable law.

However, we are not responsible for loss or damage caused by circumstances outside our reasonable control, pre-existing defects, hidden defects, normal deterioration, inaccurate customer information or third-party work, except where applicable law provides otherwise.

18. Liability

Nothing in these Terms is intended to exclude or restrict liability or consumer rights that cannot lawfully be excluded or restricted under UAE law.

Any limitation in these Terms applies only to the extent permitted by applicable law.

19. Privacy

Personal information is processed according to our Privacy Policy.

By contacting us, you acknowledge that we may process information reasonably necessary to respond to your enquiry and provide requested services.

20. Intellectual Property

Unless otherwise stated, North Property Care owns or is authorised to use the website's branding, text, graphics, photographs and other original content.

Website content may not be copied, republished or commercially exploited without permission except where permitted by law.

21. Third-Party Services and Links

Our website may link to third-party websites or services.

North Property Care is not responsible for third-party websites, their availability, content, privacy practices or terms.

22. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Nothing in these Terms affects mandatory rights or remedies available to consumers under applicable UAE law.

23. Changes to These Terms

North Property Care may update these Terms from time to time to reflect changes to our services, business operations or applicable requirements.

The latest version will be published on our website.

24. Contact

For questions, complaints or service enquiries:

Email: hello@northpropertycare.ae
Phone: +971 58 590 6261